Urgent appointments
To request an urgent appointment for today (Monday to Friday)
- phone us on 020 8427 7172, Monday to Friday, when we are open
- use our appointment request form, Monday to Friday from 9am to 5pm. We will respond within 24 hours if it is urgent, or within 2 working days during opening times
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
- use your Patient Access account (on the Patient Access website)
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
- email the practice on nhsnwl.patientssmc@nhs.net
When you get in touch, we'll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Routine appointments
To request a routine appointment in the next 7 days
- use our appointment request form, Monday to Friday from 9am to 5pm. We will respond within 24 hours if it is urgent, or within 2 working days during opening times
- phone us on 020 8427 7172, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
- email the practice on nhsnwl.patientssmc@nhs.net
When you get in touch, we'll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email.
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
To cancel your appointment:
- phone us on 020 8427 7172, Monday to Friday, when we are open
- reply CANCEL to your appointment reminder text message
- use your NHS account (on the NHS website or in the NHS app)
- use your Patient Access account (on the Patient Access website)
- fill in an online form
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
- email the practice on nhsnwl.patientssmc@nhs.net
Every Wednesday extended hours from 6:30am to 8am (F2F or Telephone) Every Saturday 9am to 5pm (at PCN Practice) (F2F or Telephone) Every sixth Saturday 9am to 5pm (at Zain Medical Centre) (F2F or Telephone) Every Thursday PCN GP HUB - 5pm to 8pm (Telephone only)
If you need medical help now, use NHS 111 online or call 111.NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
- If there's a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need. To request a home visit, it's helpful if you phone the practice as soon after 8am as possible on 020 8427 7172. You can also:
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
- email the practice on nhsnwl.patientssmc@nhs.net
- fill in an online form